Robotic Process Automation (RPA) is the automation of rule-based routine tasks using intelligent algorithms and software. RPA solutions leverage modern technologies like artificial intelligence and machine learning to create solutions that can understand user behavior and automate their tasks. Businesses use process automation as a way to manage costs and ensure fuller utilization of human resources. These solutions are gaining wide popularity due to their ease of use and flexibility.
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Applications of Robotic Process Automation:
Process automation is the use of machine learning to automate rule-based tasks. This strategy is used by businesses to create intelligent algorithms that can help in saving time. If used properly process automation can significantly reduce costs incurred on hiring, training, and sustainment employees. RPA can be utilized by either creating new automation tools or customizing your current systems and software.
IT Support and Management:
Robotic Process Automation can be leveraged by IT support staff to remotely monitor and manage IT infrastructure. Nominal and routine problems can be solved without the need for human intervention giving more time to support staff for handling more complex issues. This technology can also be used for automating help desk ticket management and reporting. If the tickets raised on the help desk are routine in nature than these automated replies can be sent to the concerned person, without the need of any intervention.
Chatbots are intelligent programs that can stimulate human conversations. Chatbots use machine learning along with natural language processing to study human inputs (voice or text) in the right context. This enables a chatbot to give precise solutions to problems thus automating the work of customer support staff. By using a chatbot you can save costs spent on outsourcing customer service and dramatically improve the customer experience.
The Advantages of Using RPA:
The biggest advantage of using robotic process automation over traditional automation is that the user does not need to have coding abilities. RPA solutions are designed for people from a non-technical background. This allows for the wider adoption of the technology and easy utilization. Since there is no need for programming skills you won’t need to hire any software developer to manage the system.
Ease of Implementation:
Robotic process automation can easily automate the tasks on your current software. This means that there is no need for you to purchase new software, upgrade infrastructure or re-train employees. Everything can be adjusted to suit your individual needs. This is a big advantage for large enterprises since they have a huge number of employees working on old-school solutions. This is a technology that can be used by both risk-averse and risk-taking executives.
RPA solutions are designed to be as user-friendly as possible. Even people who are not tech savvy can learn to use these solutions without writing a single line of code. Robotic process automation is aimed at bringing an intuitive interface that can easily be learned by any person. Since these solutions are easy to use and implement, it is logical for executives to prefer these over complex automation algorithms that need a developer to trigger and manage the flow of the program.
Case Study – How NewGenApps Leverages Automation:
At NewGenApps we have created an automation solution which comes with three powerful tools:
- Repetitive Process Identifier (System Monitoring)
- Robotics Process Automator (Business Process Automation)
- Intellibot (Chatbot Builder).
Our RPA platform can help you manage, control and automate routine tasks so that your workforce can concentrate on challenging activities. Along with this, we have created a bot-builder that can be used to create a chatbot in minutes. Check out our demo here:
If you need specialized automation solutions for your business then feel free to contact us.