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Voice analytics is a way to convert voice to text and them perform sentiment analysis over it to identify the emotion. This can be used in many industries and has a direct application in the customer service function. Know how you can leverage it for your business.
If we put up in a layman language, a Chatbot offers assistance similar to a human serving as a help desk. In this article, we cover how do chatbots work and the major parameters that contribute to the overall bot functionality and intelligence of the Chatbot.
The emergence of virtual assistants has been shockingly rapid, and the market hasn’t backed off yet. You can’t neglect to see the growth of the AI-controlled assistants on the gadgets. The machines are growing. So let ‘s get into the real face-off of Alexa vs Siri vs Cortana vs Google.
Know what are chatbot makers, when to use them and the scenarios where using a no-code bot development platform is a poor choice.
86% of millennials agree that brands should use chatbots to promote deals & products. Find out examples of chatbots trending in 2017.