Technology plays an important role in how your employees feel about their day-to-day experience at your company. And while it is true that an effective employee experience strategy needs to include components like HR policies and employee listening, emerging technologies are crucial for business owners and leaders to enhance employee experience, especially when it comes to remote and hybrid workplaces.
But how do you decide which technologies are the best for enhancing employee experience? Here are five suggestions to get you started on the right foot.
1. Virtual Event Platforms
A virtual event platform is a tool that allows you to plan, promote, and manage virtual events such as multi-session conferences, association meetings, job fairs, trade shows, etc. These flexible software solutions enable users to host multiple speakers in both pre-recorded and live-streamed sessions, and allow attendees to interact with event hosts.
Virtual event platforms are designed to help companies deliver the same feel and value of in-person events through features that provide ways to engage with attendees, including polls, waiting rooms, live chat, Q&As, and so on. Virtual event platforms also include event registration and payment processing, support every stage of the event lifecycle, from registration and marketing to post-event feedback and analytics, and scale according to the type, size, complexity, and quantity of your events.
2. Collaboration Software
During the pandemic, collaboration tools like Asana and Wrike became an indelible part of the workplace, as organizations were looking for ways to maintain effective communication and collaboration. According to Gartner, nearly 80% of employees were using collaboration tools for work in 2021, up from just over half of employees in 2019.
Good collaboration software will offer a variety of tools that make working remotely feel like an office-based collaboration. Task management and assignment are very important elements in order to have transparency and speed up work processes by allowing your employees to work together on tasks in real-time.
3. CRM Software
CRM (Customer relationship management) software does a lot of things: it keeps your team organized by allowing you to store all of your customer data in a manageable way, prevents leads and tasks from slipping through the cracks, allows team members to track their activities and share their reports and successes with other employees as well as the employer.
Simply put, a CRM can lessen your employees’ mental load because they will no longer need to remember every to-do and every customer detail; all of that information will be stored in your CRM software.
4. Learning Management Systems
Many employers find that learning management systems help employee development and training and add value to the employee experience. A learning management system is a cost-effective way to provide employees with learning on demand. Employees can access training anytime and anywhere: at the office, at home, while commuting or traveling, at their favorite coffee shop.
This gives employees a sense of autonomy and accountability, which results in increased motivation and enhanced overall experience. Employees will feel that your company is willing to invest in them and help them grow professionally, which, in turn, will help build trust in you as their employer.
5. HR Software
The main task of your HR department is to maximize employee satisfaction and growth by creating a positive work environment. HR also needs to observe any changes related to the workplace and adapt to them. And since millennials, who already comprise a large proportion of the workforce, have grown up using technology to make life more efficient, HR teams need to focus on engaging this category of employees.
In addition, paper-based methods can turn even the simplest tasks such as employee surveys and performance reviews into daunting and time-consuming processes.
HR software helps HR professionals to streamline their processes and collect information they need in order to improve employee experience quickly and efficiently.
Taking steps to enhance employee experience is not that difficult, and introducing technology to your strategy will enable your team members to be more productive while at the same time contributing to better workplace culture.
In addition – and this is the point of enhancing employee experience – your employees will benefit from more opportunities for professional development, reduced workloads, and increased work satisfaction.