Chatbots are not new things, as they are here for a long time. Using chatbots is a common trend for website owners, especially the websites that intend to sell products or services. It can be regarded as a medium of communication between customers and businesses. For example, you visit a website. Once you check the products, you may find the internet in some products. However, most of the buyers are skeptics in nature. Before buying a product or service, the buyers may have some questions in mind. Through chatbots, the buyers can get in touch with the customer support executives to obtain answers for their queries.